Warranty

At Guritta, we take pride in providing high-quality, durable products that our customers can rely on to handle any challenge and deliver outstanding results. We are committed to exceptional performance that exceeds their expectations, and to prove it, we stand behind our products with comprehensive warranty policies:

Warranty Policies

30-DAY REFUND/EXCHANGE GUARANTEE

We understand that sometimes things don’t go as planned. If you’re not satisfied with your purchase, we offer a no-hassle 100% money-back guarantee for the first 30 days from the date of receiving. If for any reason you are not satisfied with your Guritta hand tool, simply contact our expert support team 24/7/365 and we will work with you to make it right. We will exchange your item for a new one or issue a refund, whichever you prefer.

1-YEAR AFTER-SALES SERVICE

We are committed to providing our customers with only the highest quality products. Our professional staff takes great care to ensure that every product we offer meets our strict quality standards. We stand behind our products and are dedicated to providing the fastest possible assistance in case of any problems. You can use Guritta products with complete peace of mind, knowing that you are getting the best possible quality and support.

To further strengthen our commitment to you, we offer a 1-year after-sales service period for all accessories, starting from your warranty registration date. This service is only valid for genuine products distributed by Guritta and covers any defects in materials or workmanship under normal usage conditions. You can buy our products from our official website or store on Amazon. If there is any new platform that we join, we will inform you immediately.

Guritta’s 1-year after-sales service is only applicable to the original purchaser. We do not accept transferable products or those that have not been purchased as new from an official Guritta source. We guarantee that the repaired or replaced product is free from any defects in materials and workmanship for a period of 30 days from the date of repair or replacement.

Warranty Conditions

30-DAY REFUND/EXCHANGE GUARANTEE

To be eligible for the 30-day refund/exchange guarantee, your product must meet the following criteria:

• Your product has the original manufacturer’s stamps, labels, or seals intact.
• The returned goods must be in new condition and must not have any damaged items or equipment. If the goods are used, modified, or altered in any way, you will need to compensate Guritta for a depreciation in the value of the goods in suitable condition.
• If you decide to use the 30-day Return & Exchange Policy, Guritta will be entitled to claim appropriate compensation for the period during which the goods remain in your possession.
• Your product comes with all the accessories, documents, and gifts (if any) included when you bought it.
• You have proof of purchase (such as a receipt or an invoice).
• You pack your product with all the original equipment.

A maximum of 2 returns per customer will be permitted. Refund/Exchange requests may be rejected if items do not meet the above requirements. If you have any questions about our policies or conditions, don’t hesitate to contact us by phone or email. We’re always here to help!

1-YEAR AFTER-SALES SERVICE

Please be aware that our service period does not apply if any of the following circumstances occur:

• Your product is not purchased from the official store or brand of Guritta.
• Your product is not registered within 30 days of the receiving date.
• Your product is no longer under warranty coverage, in which case you will be responsible for inspection and repair costs.
• The label has been removed, altered, or damaged.
• The warranty card has been lost, damaged, defaced, unreadable, or does not match the Order # of the device.
• The product has been damaged due to your own actions or negligence, such as dropping, scratching, breaking, hitting, or denting; using it in inappropriate environments/conditions, or operating it incorrectly.
• Your product has been used beyond its allowed capacity limit.
• The product has been damaged by insects or animals.
• Your product has been repaired, dismantled, or modified in any way by another person before the warranty claim.
• The tool is used for something other than its intended purposes.
• Normal wear of the tool, including full or partial depletion of the resource, internal or external contamination, rust, and used lubricant in the gearbox.
• The product has been damaged by third-party actions, force majeure, natural disasters, adverse weather conditions, and/or external influences such as aggressive environments and high temperatures.
• The tool is partially or completely taken apart.

Easy Warranty Claims Process

In case of any issues with your electric hand tools, you can contact our customer support team via the Guritta website, email, or phone. You will need to provide the following information:

• Your order number series
• Proof of purchase (such as a receipt or an invoice)
• A description of the issue (such as what happened, when it happened, and how it affected your product)

Our customer support team will review your information and guide you through the following steps. We will do our best to fix your problem and ensure your satisfaction.

24/7 Technical Support

We understand the importance of providing reliable and effective support to our customers with any technical matters. Whether you need help with troubleshooting, installation, operation, maintenance, or warranty claims, you can contact our customer service team via:

• Guritta official website: guritta.com
• Phone: [number]
• Email: [email protected]

We are always available around the clock to assist you. With this level of support, you can trust that your hand tools will meet your needs and perform to your expectations.

How to get service?

1. Before requesting warranty service, you must ensure that you have registered the product warranty as soon as you purchased it. Otherwise, the warranty will be void, and you will have to pay for any repairs or replacements.
2. To register your Guritta product warranty, please visit Guritta’s official website and navigate to the Support page. From there, select the Warranty Request section and provide your Amazon order number when registering for the warranty.
3. Once you have registered your product warranty, we will repair any faulty workmanship and either repair or replace any defective part at our discretion. We will complete the work within a reasonable timeframe, but in any case, within thirty (30) days or less.

Warranty Registration

1. To be eligible for warranty service, it is essential to register your product warranty within 14 DAYS as soon as you purchase the product. If you have not registered your product warranty, our warranty will not cover the product.
2. To register your Guritta product warranty, please visit Guritta’s official website and navigate to the Support page.
3. Then, you choose the Warranty Registration section and enter the required information. Please attach an image of the original receipt or any evidence proving that you have purchased genuine Guritta products.
4. After submitting the form, we will send you a confirmation email if you have registered successfully. In case of failure, please review the product’s origin to see whether it is genuine or not, and contact us within 24 hours of the problem for the fastest support.
5. The warranty period is calculated from the date of purchase.
6. Once you have successfully registered your warranty, you can check the warranty period at any time on Guritta’s website by visiting Guritta’s website and navigating to the Support page. From there, select the Warranty Check and enter your registered phone number or order number to view information.